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4 Keys to Satisfying 21st Century Customers

American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact OPTANE SYSTEMS to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.
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Compliance Is The New Normal — It’s Time To Lock Down The Data

The recent anniversary of the General Data Protection Regulation (GDPR)’s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren’t going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.
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A Developer’s Guide to Building AI Application

Like the vast majority of Nepalese, Melisha Ghimere came from a remote village from a family of subsistence farmers who raised cows, goats, and water buffalos. Seven years ago, she watched her relatively wealthy uncle and aunt lose a lot of their herd to an outbreak of anthrax; they were never to recover their economic footing. Melisha went on to college thinking about the plight of her family. In college, she worked to develop a predictive early warning solution to help farmers. With a team of four students, they researched livestock farming, veterinary practices, and spoke to farmers. They built a prototype for a monitoring device that tracks temperature, sleep patterns, stress levels, motion, and the activity of farm animals. Melisha’s AI system predicts the likely health of each animal based on often subtle changes in these observations. Farmers are able to track their animals, receive alerts and actionable recommendations. Although her project is still in its infancy, the field tests have shown the solution was about 95% accurate in predicting risks to an animal’s health. Melisha and her team were able to help a family prevent a deadly outbreak of an anthrax infection by identifying a diseased cow, before symptoms were evident to the farmer. Melisha’s team was a regional finalist in Microsoft’s Imagine Cup competition in 2016.* For more to inspire you to embrace AI, read this developer’s ebook. Then contact us to find out how we can help make AI work for you!

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Avoid security breaches: How to protect your data

Updating your security measures can be tricky, especially if you don’t know where to start. Luckily, securing your sensitive data is easier than you think.

With these tips on how to protect your valuable company data, you can create a customizable plan of attack to ensure that your information is always protected, no matter the size of your business.
View: Avoid security breaches: How to protect your data

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Get Help Putting Technology in Your School

When it comes to determining the right technology for your school, there is a lot to consider. This flyer helps prospects understand the whole picture including the costs, benefits and the additional free, learning tools Microsoft offers.

At the bottom of the flyer there is space to include your company logo, a brief description of how you can support onboarding new technology, and a link to your website.
View: Get Help Putting Technology in Your School

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Integral Analytics switches to Azure from AWS for high performance and cost-effective data warehousing

Darrin Kinney of Seattle City Light said, "Some of the biggest challenges are just collecting and handling the vast amounts of data." Now, using Azure SQL Data Warehouse, this energy-analytics firm cost effectively brings actionable insights to electric utilities. Watch this video to hear more.
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Day in the life of a GDPR-ready DPO

Microsoft 365 and supporting tools help simplify compliance. This infographic takes you through a scenario using Microsoft 365 applications and integrated tools to implement updates required to comply with a regulatory change made in response to a data breach. Check it out to discover how your company can use Microsoft 365 controls to keep data safe and more easily comply with GDPR requirements.
View: Day in the life of a GDPR-ready DPO

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Protect your business with advanced security from Microsoft 365 Business

We get it: running a small business is no small task. We know your customers have no shortage of security concerns, whether it be preventing data loss or ensuring information-rights management.

Good news! Now, with security solutions from Microsoft 365 Business, you can have peace of mind knowing your business is defended against all manner of cyberattacks.

Need help paving the way to a more secure future for your company? Check out this infographic and contact us to learn more about our unique security solutions.
View: Protect your business with advanced security from Microsoft 365 Business

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How Microsoft and Google Measure Up in the Classroom

Use this educational eBook to learn how Microsoft and Google compare in six areas where they are working to support schools in improving student outcomes. Both companies endorse the development of STEM skills, provide tools and training for teachers, offer affordable pricing, and work to ensure student privacy and security. See how Microsoft takes school technology solutions one step further and learn how Microsoft Education is a good fit for your school.

This eBook enables prospects to get a quick glance at the benefits both companies provide through their products and then help them to evaluate the best tools for their needs.
View: How Microsoft and Google Measure Up in the Classroom