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HP uses artificial intelligence to transform its customer support experience


HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

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Powerful alone, better together

This infographic outlines how you can build an immersive end-to-end business solution by connecting Power BI across the entire Microsoft Power Platform, as well as Office 365, Dynamics 365, Azure, and hundreds of apps. Connecting these tools allows you to glean insights anywhere to inform the best business decisions.
View: Powerful alone, better together

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Meals on Wheels

Meals on Wheels serves and nourishes community members across the country. When Meals on Wheels in Greenville County wanted to reach more people in need, the organization's leaders knew they needed a way to keep company data safe and to improve communication among team members. 

With Microsoft 365 for Business, Meals on Wheels of Greenville transformed internal processes and went above and beyond the call to serve their community.

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SunCulture success story: Remove labor to let water flow

"Work smarter, not harder" has become the motto of the digital age. Yet in some parts of the world where modern technology is not accessible, hard, manual labor is the only choice people have to get things done.  

For example, in parts of Africa where running water is not available, farmers like Monica must manually extract water from a well and distribute it amongst her family, crops, and animals. This isn’t just exhausting but also extremely inefficient, and can lead to small yields for such an extensive level of effort. To make matters worse, seasonal changes greatly impact the amount of water available, making life for people like Monica that much harder.

So, how can you leverage the power of modern technology to help these farmers produce more food and secure a better future? Watch this video to learn how SunCulture is using solar energy to bring hope and prosperity to Monica and more farmers like her in Kenya.

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The challenges faced by today’s retail stakeholders

As digital transformation touches every aspect of the retail industry, it’s in retailers’ best interest to embrace innovative applications that add customer value and improve operations. This is easier said than done, though, because the specific needs of individual retail stakeholders must be taken into consideration in planning and executing every digital initiative.

In this infographic, we’ll take a look at the needs of the industry’s main stakeholders and how customer-facing solutions can help them meet the main challenges of their various roles.
View: The challenges faced by today’s retail stakeholders