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Seattle Seahawks play to win with smart data and intelligent insights

Every professional athlete's worst fear is a career-ending injury. And each match and training session becomes a gamble in which they risk everything to leave their name in the pages of history. Thing is, having an injury-free career is almost impossible, and as the years pass, the question becomes when they'll happen instead of if they'll happen. Such was the case of Seattle Seahawks cornerback Deshawn Shead, who in the Divisional Round of the 2016 playoffs suffered a torn ACL while playing against the Atlanta Falcons.  

In this video, you’ll learn the compelling story of how he managed to overcome his injury thanks to the help of incredibly talented medical professionals aided by real-time data collected during his therapy sessions. After watching it, you’ll gain insights into how modern sports teams are using digital tools like Microsoft Azure to complement their medical teams and ensure their athletes enjoy long, successful careers.

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Combi Terminal Twente accelerates shipping operations AI-trained AtBot in Teams

Customers are unforgiving, especially when their products and services are on the line. For businesses in the transportation industry, taking the time to carefully review every little detail is crucial to ensuring their customers get their goods when they need them, where they need them.Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT). 

In this video, you’ll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.

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A company crazy about chocolate, serious about people, uses Microsoft Teams to build personal relationships


Dutch startup Tony’s Chocolonely grew out of a journalist’s exposé of child slave labor in the cocoa industry and his dream of making the chocolate trade slavery-free. The Amsterdam-based company grew quickly, but its original collaboration apps didn’t support its international expansion or its work-life balance ideals. Teams enables Tony’s Chocolonely workers to communicate on a personal level with their colleagues in Europe, America, and Africa. Adding telephony capabilities makes it even more powerful, with everything available in one single interface.

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Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

To best serve its clients, Grant Thornton must tie its extensive knowledge of macro-level economic and industry trends to the micro-level business needs, motivations, and challenges faced by individual executives within its client base. The global accounting and consulting firm does this by using Microsoft Dynamics 365 Sales, Microsoft Azure, and LinkedIn Sales Navigator to "connect the macro with the micro" and deliver that information quickly and accurately to geographically distributed team members. They also use Dynamics 365 Sales Insights to understand the health of client relationships and where new opportunities may lie, take actions based on those insights, close new opportunities faster, and win more deals.
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Does Your Company Culture Lead to Happy Customers?

The correlation between employee experience and customer experience is clear: if the employee experience is mediocre or poor, employees will generally not care much about the company or the customers, states Phil Geldart in his Entrepreneur article, “Does Your Company Culture Lead to Happy Customers?” On the other hand, IBM found that if “employee experience is positive, and people feel valued and happy, they will care much more about the customer experience and be proud to work for the company,” writes Geldart. Contributing factors for employee experience include physical environment, technological tools, and the organization’s culture. Geldart shares that leaders have a responsibility to mirror how they expect their employees to treat customers. For example, if the “culture is one where employees embrace behaviors such as trust, collaboration, communication, respect, transparency and inclusion, they will, in turn, treat your customers in the same manner as they treat their colleagues,” writes Geldart. Read the entire article for more examples of areas that greatly impact employee experience.
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