When it comes to choosing a customer relationship management (CRM) system for your business, your options have never been more abundant. Established vendors are releasing new features and functionality at an impressive pace, while new vendors are entering the market just as quickly.
Solutions range from systems designed for large enterprises and SMBs to decentralized mobile workforces, and everything in between. All of this choice is giving rise to two very important questions: how to you determine which CRM solution is right for your business, and more important, how do you get business users to make the most out of the system—and out of your investment? In her article for CIO magazine entitled “8 CRM implementation best practices,” author Jennifer Lonoff Schiff addresses those questions and CRM in general, distilling feedback from CRM vendors, users, and experts into eight suggestions for maximizing the effectiveness of a customer relationship management system. Read the full article to learn what these experts and industry insiders had to say.
It’s no secret that teamwork is one of the key ingredients to a successful business. But in today’s interconnected, wireless world, teams don’t necessarily need to be in the same location to make teamwork work—that is, as long as each team member is equipped with the right tools for collaborating and communicating on a project. So how do you determine which tools are right for your organization and teams, and what should you look for when evaluating prospective solutions? Read this Lifewire article, “The Benefits of Online Collaboration Tools,” to see what author Gabriela Warren feels are the greatest benefits of adopting such tools and, by extension, what features you should look for when shopping around.
As a global leader in professional staffing, career transition, and talent mobility, the Adecco Group has been transforming the world of work. They help customers embrace the changing employment landscape and develop new ways of working. With 34,000 team members across the globe, they needed more effective ways to collaborate in real time and a better way to access data for driving good decisions.
Microsoft 365 equips HR leaders with the people data needed to drive business and cultural transformation. Now these leaders can tap into the idea of working out loud and stimulating employee creativity with Microsoft Teams. And with Power BI, they’ve unlocked data so they can get the analysis they need, right on the spot!
Check out how Adecco is creating the future of work in these two brief videos!
If customers are the lifeblood of business, then customer relationship management (CRM) is the daily checkup to ensure that the heart is still pumping steadily and that the entire body is in good health. Metaphors aside, CRM describes the processes, tools, and activities that companies employ to understand their customers and respond rapidly to their ever-changing needs and preferences. Given the importance and widespread use of CRM across today’s businesses, it would be natural to assume that CRM implementation is a fairly straightforward and routinely successful process—but rarely is this the case. This raises the question as to why—and more important, as to what your company can do to ensure that your CRM efforts pay off. In this infographic, we address those questions by distilling input from vendors, users, and experts into eight best practices that your company can follow to help deliver a successful (and ultimately, fruitful) CRM implementation.
View: 8 best practices for a successful CRM implementation
Dr. Thomas is an oncologist whose day is divided among seeing patients, reviewing charts and x-rays, meeting with colleagues remotely and in-person, and improving patient services at his practice. With so many tasks to do and only a finite number of hours during the day, Dr. Thomas relies heavily on Microsoft Teams to prepare for upcoming appointments, review confidential patient information, and follow up with nurses and radiologists on test results. He also utilizes Power BI dashboards to visualize and address trends in his practice, like patient wait times and quality of care issues. View the infographic for a play-by-play account of Dr. Thomas’ day, and how Teams and tools like Power BI enable him to more effectively focus on patient care.
View: Spend a day in the life with physician Dr. Thomas